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A service provider's guide to hiring contractors

Being a service provider in the disability sector requires big responsibility as it has to comply with the standards and safety measures to ensure the welfare of the participants.

Registered service providers should ensure that their employees are:

1. Trained and qualified for the services and supports they provide,

2. Should have undergone mandatory checking

3. Undergone screening before being employed

These responsibilities do not only apply to regular employees but to its contractors as well. For compliance with the NDIS commission ,providers must ensure that:

  • Understand the NDIS code of conduct

  • Comply with the NDIS code of conduct

  • Undergone NDIS Worker Screening Check before commencing supports or services

  • Record keeping for 7 years to all information including incident reports, allegations and actions taken to arrest the issue

  • Ensure that the contractor has his or her own insurance as he or she is a separate business entity

Common contractor roles :

-performs services and support to a person with a disability

-performs supports and services which are more of “incidental contact” with a participant . Typical example would be a cleaning service wherein the setting does not necessarily require any contact between the participant and the contractor who will be delivering the service like a cleaner who is tasked to clean the office of an NDIS service provider.

Supports and services that contractors can perform:

  • delivery of meals

  • accommodation cleaning services

  • assistance with daily living tasks such as showering and dressing

  • accompanying clients to social activities and outings

Do you have an NDIS Plan and you need to find reliable service providers? Choose to be Plan Managed with us and allow us to help you navigate a stress free NDIS journey by accessing a wide array of service providers from NDIS registered to non registered.

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